Return Policy

At FilterBuddy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

Items must be returned within 14 days of delivery. Products must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. Please contact us to confirm eligibility before returning any item.

3. Return Process

To initiate a return, please email us at info@filterbuddy.com with your order number and reason for return. Our support team will guide you through the process.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

7. Exchanges

Exchanges are subject to product availability. If you need a different item, please contact our support team for assistance.

8. Policy Updates

FilterBuddy reserves the right to update this Return Policy at any time. Changes will be posted on this page with a revised effective date.